You will need to call us at 973-777-6996 for a Return Authorization Number (required for all repairs). This will also give us an opportunity to discuss the problem, make some notes, and anticipate the arrival of your unit.  

If calling is inconvenient, you can email but please be sure to provide your full name, address, phone and serial number, and a clear description of the problem. Please note that Tech 21 will not accept packages without prior authorization, prepaid freight and proper insurance.  Generally, all repairs are completed and shipped back within 5 days of being received.

Tech 21 USA, Inc.
Tel: 973-777-6996
Fax:  973-777-9899
email: info@tech21nyc.com

Due to the erratic amount of Email we receive, please allow up to 5 business days for a response.
If you require immediate attention please call us directly at 973-777-6996.

The answers to many questions are in the Frequently Asked Questions.
Please make sure you have read these before asking us.

Email Tech 21 USA, Inc.

Note: If you are requesting product literature, be sure to include your mailing address.