You
will need to call us at 973-777-6996 for a Return Authorization
Number (required for all repairs). This will also give
us an opportunity to discuss the problem, make some notes, and anticipate
the arrival of your unit.
If
calling is inconvenient, you can email but please be sure
to provide your full name, address, phone and serial number,
and a clear description of the problem. Please note that Tech 21
will not accept packages without prior authorization, prepaid freight
and proper insurance. Generally, all repairs are completed
and shipped back within 5 days of being received.
Tech
21 USA, Inc.
Tel: 973-777-6996
Fax: 973-777-9899
email: info@tech21nyc.com |
Due
to the erratic amount of Email we receive, please allow up
to 5 business days for a response.
If you require immediate attention please call us directly at 973-777-6996.
The
answers to many questions are in the Frequently
Asked Questions.
Please make sure you have read these before asking us.
Email
Tech 21 USA, Inc.
Note:
If you are requesting product literature, be sure to include your
mailing address. |